Shipping & Delivery Policy

Framelyn is operated by Super Patron B.V., based in Groningen, the Netherlands.

We ship throughout the United Kingdom, with free delivery on every order.

Your Delivery Timeline

- Order Cut-Off Time: Orders placed after 10:00 PM UK Time are processed on the next business day.
- Processing Time: We need 1 to 3 business days (Monday–Friday) to prepare and produce your order.
- Package Transit Time: Once dispatched, delivery takes a further 4 to 6 business days (Monday–Friday).
- Total Delivery Time: In most cases your order arrives within 5 to 9 business days of being placed.

Delivery times are estimates. They can vary depending on your address, the carrier, weather, public holidays or other circumstances outside our control.

Tracking and Confirmation

You will receive two emails from us:
Order Confirmation: sent shortly after your order has been placed successfully.
Dispatch Confirmation: sent once your order leaves us, including your tracking number and tracking link.
You can follow your parcel at any time using the tracking details in your dispatch confirmation email.

What to Do About Delays

We do everything we can to deliver within the estimated timeframe, but delays can happen during busy periods, around bank holidays, in severe weather, or when a carrier is running behind.
If your order has not arrived within the expected timeframe, please allow an additional 3 business days.
If your parcel still has not arrived after that, contact us at info@framelyn.com and we will look into it for you.

Cancellations

To cancel an order, email us at info@framelyn.com as soon as possible and we will do our best to help. Once your order has gone into production, cancellation is no longer possible, because each frame is made to order.

Incorrect, Damaged or Faulty Items

If your order arrives damaged, faulty or incorrect, contact us straight away at info@framelyn.com and include:

- Your order number
- A description of the problem
- Photos of the item and the packaging

Once we have reviewed and confirmed the issue, we will send you a free replacement or give you a full refund, depending on the circumstances. This is in addition to your rights under the Consumer Rights Act 2015.

COMPANY DETAILS

- Legal Entity: Super Patron B.V.
- Trading Name: Framelyn
- Dutch Chamber of Commerce (KvK) number: 92800211
- EU VAT number: NL866176949B01
- Address: Het Hout 35, 9723LA Groningen, The Netherlands
- Email: info@framelyn.com
- Phone: +31 6 22808102